Q1. What’s the URL to log into CUNYfirst?
Q2. What are the password requirements for CUNYfirst?
A2. Your password must be:
at least 8 characters long
contain at least 1 uppercase letter
contain at least 1 numeric character or 1 special character
must not be one of 4 previous password
Q3. What do I do if I forgot my password?
A3. Visit the CUNYfirst website, choose “Forgot Password,” and follow the instructions.
If you are unable to answer security questions, an email will be sent to you by selecting “I am unable to remember my answers.“
Q4. Can I use my personal email to claim my CUNYfirst?
A4. Yes, you may use any email you have access to.
Q5. Which browser is recommended for CUNYfirst access?
A5. The recommended browser for Faculty/Staff is Mozilla Firefox. Chrome should be used only if you cannot access Firefox.
Q6. Will I receive training on all CUNYfirst processes?
A6. No. In CUNYfirst, you are assigned roles based on the work you do. Those roles are determined by managers and supervisors in your department. You will receive training to perform exact tasks needed to do your job. If it is determined you need training on functions outside your role, your managers and supervisors will make sure you get it.
Q7. How will I be trained to use the system?
A7. Each department will appoint a CUNYfirst Department Point Person who will be well trained and will be able to provide assistance with CUNYfirst.
Q8. What if I can’t access certain areas on CUNYfirst to do my work in Campus Solutions?
A8. This may be because you don’t have the proper security roles. Please visit Campus Solutions webpage.
How to use Schedule Builder for Advisement.
How to Enter Grades Using Grade Roster.
You may also view Faculty & Advisor Training Videos provided by CUNY CIS. Log in using your CUNY login credentials.
Make sure to contact your Department Point Person for assistance with how to complete faculty, advising and administrative tasks.
Refer to the CUNY Knowledge Base for quick instructions and how to videos.