User Access Process

User Access Process

In order to modify security roles (for access to functions you do not have or that you want to remove from your account) Faculty and Staff must review and complete a Campus Solutions User Access Request Form and submit it through the appropriate approval process in order to be granted access to Campus Solution.

We recommend that you DOWNLOAD the appropriate form and Campus Solutions User Request Instructions to your desktop to work on. After downloading the file you can enter, edit, and save your form information for your files.

The following checklist has been provided to guide faculty and staff and their managers (e.g. Directors, Deans, Chairs, and Divisional Liaisons) through the user access process:
1. Fill Appropriate Form Campus Solutions User Access Request Form
Employees and their managers must review and select the roles necessary for their daily job. Fill the form available at Campus Solutions User Access Request Form

2. Manager Approval/Signature (Divisional Liaison, Dean or Chair)
The manager is responsible for validating the roles and permissions being requested and ensuring the form is complete, and attesting to that with a signature.

3. Business Owner Approval/Signature (Registrar)
Once the employee and manager have signed the form, they must submit the printed paper form to the Office of Registrar. The Registrar will approve or deny any Student Records request and determine if other business owner approvals are needed, e.g., Admissions, Bursar, or Financial Aid.

4. Submission to CCNY Service Desk
Once the business owners have signed the form the business owners must submit the completed form to the CCNY Service Desk. The Service Desk will in turn upload the form into the Customer Relations Management (CRM) ticketing system which is used to report CUNYfirst issues and manage and control workflow. CCNY’s Application Security Liaisons (ASLs) will apply the requested roles and data access privileges.

Failure to acquire the appropriate signatures will result in an automatic rejection of the form.
If you have questions regarding this process, please send email to This email should include the manager’s contact information including the manager’s full name, office/department, extension, and job title.




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