Managing Surface
Best Practices and Resources
Managing Surface
Best Practices and Resources
Protect your investment
Cleaning and caring for your Surface is made easy with these simple tips. Additionally, our Customer Support YouTube channel is full of great videos on how to best take care of and support Surface.
Useful tools and information
Surface IT
Center
Windows Autopilot
Intune management of
Surface UEFI settings
Surface Enterprise Management Mode (SEMM)
Download firmware for Surface devices
Troubleshoot Surface Pen
Troubleshoot Surface
1. Update Surface drivers and firmware
2. Run Surface Diagnostic Toolkit for Business to check for common issues and fixes
3. Refresh Windows 10, check if issue persists on default version of OS
4. Run Surface Deployment Accelerator to troubleshoot image compatibility issues and create a Surface Recovery image
5. If issue persists, check warranty status, gather information from the support chart, and proceed with replacement
File a claim
Option 1, call Microsoft: 1-800-642-7676
Option 2, Navigate to Support for Surface devices
When contacting Surface Support, be
prepared to provide
the following details:
|
Partner name |
Serial number(s) |
|
Customer name |
BSFS Order (if applicable) |
|
Contact name |
Operating system |
|
Phone |
Warranty type |
|
Email |
Issue statement |
|
Address |
Troubleshooting steps taken |
|
Country |
Logs from SDT4B |
|
Device type |
Action requested |
