Below are some basic 'best practices' and answers to questions that are frequently asked at all our service desks.
If you can not find the self-help you need through the information below you cancontact the main Service Desk:
How do I report an IT related incident or submit a request to the Service Desk?
Contact the Service Desk (see above) with the following information on hand:
Description of Incident/Request:
Model #s of device and/or computer: (If Applicable)
CIT #s: (If Applicable)
If emailing the firstname.lastname@example.org please include your contact information as well:
Cell Phone Number:
Include at least 3 different available time slots for when a technician may contact or visit the user.
How do I connect to CCNY Wi-Fi Network?
We currently have two (2) Wi-Fi connections available:
The “ccny-wifi” can only be accessed with CCNY email credentials (CCNY email username and password)
Enter username, which is the first part of your CCNY email address, which comes before the @sign, and your most recent password.
Only two (2) devices may connect to the “ccny-wifi”
As a guest at CCNY you are able to access the Wi-Fi by selecting “ccny-guest”. Once you select ccny-guest, you will be prompted to fill out a form with the following information:
Once you fill out the form and click register a temporary password will be emailed to the email you provided, as well as a text message with the temporary password. You must be able to check your e-mail in order to gain access. The password will expire after 24 hours.
What if I don’t have an e-mail account associated with CCNY?
Guest accounts may be obtained at the Service Desk. Guest must provide photo ID and be able to explain their purpose on campus.
Guest accounts are not connected with either CCNY-affiliated Wi-Fi network.
Which browser should I use to access my CCNY email?
The preferred browser for all CUNY and CCNY websites are Mozilla Firefox and Google Chrome. Internet Explorer and Safari should be used as last resorts, when the preferred browsers are not available.
How can I get a CCNY e-mail address if I do not already have one?
Students: It is automatically generated based on your CUNYfirst information once you have registered for classes and/or paid your bill. Faculty/Staff: The department you are affiliated with or are working for (as this is the only way a non-student will granted a CCNY e-mail address) must e-mail email@example.com with the following information for each account requested:
Contact information (personal e-mail and cellphone)