User Support

Claiming and logging on to your CUNYfirst account:
  • Students, faculty, and staff can claim their account here and find their CUNY ID# (EMPLID) here
  • – For help, please call CUNYfirst Hotline (X-8080) or visit the CUNYfirst Help Desk (see below)
Student Support
  • Online Resources- Service Guides
  • Student Training:
    • Student Training Sessions: CUNYfirst student in-depth training are available to assist with claiming your account, understanding holds, viewing registration appointments and individualized assistance with the registration process. Discussion regarding Financial Aid, DegreeWorks and E-permits will be included. Find out more…
    • Workshops for Students: NEW MAY SCHEDULE! CUNYfirst student workshops are available to assist with account claiming, registration, as well as answering any CUNYfirst related questions. These workshops will include a 1/2 hour informational segment and another 1/2 hour segment for hands-on activities in the system. Helpline staff will be available to assist with any problems that might arise during the hands-on portion of the workshop. Find out more...
  • Student Help Request
  • – For additional help, please call CUNYfirst Hotline (X-8080) or visit the CUNYfirst Help Desk (see below)
Support for Faculty and Staff in CUNYfirst Functions
CUNYfirst Help Desk (NAC 1/301):
  • Mon – Fri 8 am – 8 pm (Regular Hours)
  • Sat 9 am – 5 pm